Independent Non-governmental No fee is payable at any stage.1
Skip to main content
नागरिक शिकायत ब्यूरो Citizen Grievance Bureau Independent grievance redressal desk for the citizens of India
Case Registrycase@cgb.org.in
Register a grievance
सुगम्यता विवरण

Accessibility statement

A grievance desk that cannot be read by those it serves fails before it begins. This statement records the standard this website is built to, what has been done, what remains, and how to report a barrier.

Document
CGB/ADM/2026/08
Target
WCAG 2.1 AA
Status
Partially conformant
Prepared
October 2026
Part 1

The standard

मानक
Target standard
WCAG 2.1, Level AAWeb Content Accessibility Guidelines of the W3C
References followed
GIGW and IS 17802Indian guidelines and standard for accessible websites
Conformance status
Partially conformantSelf-assessed. The limitations are stated in Part 4
  1. 1.1

    Commitment. The Bureau intends this website to be usable by any citizen, including persons with visual, hearing, motor or cognitive disability, persons using assistive technology, and persons on low-cost phones and slow connections.3

  2. 1.2

    References. The Guidelines for Indian Government Websites and Apps and the Indian Standard IS 17802 are followed as references, though the Bureau is not a government body.4

  3. 1.3

    Scope. This statement covers the pages published at cgb.org.in. It does not cover the websites of regulators, portals or institutions to which this website links.

Part 2

Try the controls

नियंत्रण आज़माएँ

Change the text size or contrast of this website here.

Text sizeAlso in the bar at the top of each page, as A-, A and A+.
High contrastDarkens text, lines and links for low vision and bright light.
Browser zoomContent reflows to a single column up to 200 percent zoom, without sideways scrolling.
Ctrl+or⌘+

Your choice of text size and contrast is remembered on this device only, and is never sent to the Bureau.

Part 3

What has been done

क्या किया गया है
  1. I
    KeyboardEach link, button and form field can be reached and used with the keyboard alone, in a logical order.
  2. II
    Skip linkThe first Tab on each page offers a link that skips the masthead and menu to the main content.
  3. III
    Visible focusThe element in focus carries a clear gold outline.
  4. IV
    StructurePages use headings in order and landmarks for the masthead, menu, main content and footer.
  5. V
    FormsEach field has a visible label. Optional fields are marked in words, and errors are stated in text, not by colour alone.
  6. VI
    TablesTables carry header cells, and wide tables scroll within themselves on small screens.
  7. VII
    MotionAnimation stops when your device asks for reduced motion. The moving notices on the home page can be paused.
  8. VIII
    LanguageHindi headings are marked as Hindi, so that screen readers pronounce them correctly.
  9. IX
    No time limitsNo form or tool on this website expires or logs you out while you work.
  10. X
    PrintPages, notices and forms print cleanly on A4, without the menu or decorative patterns.
Part 4

Known limitations

ज्ञात सीमाएँ

Parts of the website that do not yet fully meet the standard, and the alternative offered for each.

  1. 4.1

    Hindi text. Headings and labels carry Hindi; the body text is in English only. On request, the Case Registry explains a matter, or the content of a page, by email in Hindi, English or any other language.

  2. 4.2

    The escalation clock. The animated clock on the home page is illustrative. The stages and periods it shows are also stated in text in the escalation matrix on the same page.

  3. 4.3

    Email composers. Letter composers prepare an email in your own email application, which some setups do not open. Each composer offers Copy all as an alternative, and the letter remains readable on the page.

  4. 4.4

    Decorative elements. The seal, wave patterns and stamps are decorative and hidden from screen readers. Where a seal carries meaning, the same meaning is stated in text.

  5. 4.5

    Independent audit. Conformance has been assessed by the Bureau itself and has not yet been audited independently. Testing with screen readers is to be completed and recorded here.

Part 5

How it was tested

परीक्षण कैसे किया गया

Tests carried out by the Bureau in October 2026, before publication.

MethodWhat was checkedResult
Keyboard onlyReaching and using each link, button and field; order of focus; the skip linkMet
Automated checksHeadings, labels, link names, language markers, and the structure of each pageMet
Screen widthsRendering at 390, 768 and 1280 pixels, with no sideways scrollingMet
Text size and zoomThe three text sizes, and browser zoom to 200 percentMet
Contrast and motionHigh contrast mode, and the reduced motion setting of the deviceMet
Screen readersReading order and announcements with NVDA, TalkBack and VoiceOverTo be completed
Part 6

Report a barrier

बाधा की सूचना दें

Choose the request, and the address, subject and letter are prepared for you.

Nature of the request
To
Desk
Subject

            

              
              
            

            

          

        

      

      

        
Part 7
Reply and escalation
उत्तर और आगे की कार्रवाई

        
  1. 7.1
    Reply. A report of a barrier, or a request for another format, is answered within seven working days. Where a barrier cannot be removed at once, the content is supplied in another way meanwhile.
  2. 7.2
    Escalation. If the reply is late or inadequate, write to the Grievance Officer of the Bureau at grievance@cgb.org.in under the Complaint against the Bureau procedure.
  3. 7.3
    Other recourse. A person with disability may also approach the Chief Commissioner or the State Commissioner for Persons with Disabilities.5
  4. 7.4
    Review. This statement is reviewed once a year, and whenever the website changes materially. The next review falls due in October 2027.

      

      

        
Part 8
Other disclosures
अन्य प्रकटीकरण

        
उपयोग की शर्तेंTerms of useThe terms on which this website and the Bureau's service are offered.Openनिजता और डेटा संरक्षणPrivacy and data protectionWhat is collected, why, for how long, and your rights under the DPDP Act.Openअस्वीकरणDisclaimerWhat the Bureau is not, and how to read the information on this website.Openब्यूरो के विरुद्ध शिकायतComplaint against the BureauThe procedure for a complaint about the Bureau's own conduct or delay.Openपैसे की माँग की सूचनाReport a demand for moneyWhere to report a call, message or demand made in the Bureau's name.Openसाइट मानचित्रSitemapAn index of each page on this website, by group.Open

      

    

  






  

    

      
Case Registry

      
A grievance left unanswered is a grievance not yet registered.

    

    

      Register a grievance
      case@cgb.org.in