पैसे की माँग की सूचना

Report a demand for money

No fee is payable to the Bureau, by anyone, at any stage. A person who asks for money in the Bureau's name is not acting for it. This page states how to recognise such a demand, and where to report it at once.

Fee payable: None, ever
Genuine email from: @cgb.org.in
Cyber crime helpline: 1930
Report to: case@cgb.org.in

No one from the Bureau will ask you for money

The Bureau is a non-profit body. To keep its name from being used to demand money, its members never contact citizens by telephone, on WhatsApp or by visiting a home, and correspond only by email from addresses ending in @cgb.org.in. The Bureau never asks for an OTP, PIN, password or full card number, and never asks for a fee, a deposit, a charge for settlement or a payment to stop recovery.¹

If money has left your account: call 1930 now, or report at cybercrime.gov.in.³

Part 1

How to recognise the Bureau

ब्यूरो को कैसे पहचानें

Correspondence that lacks any mark on the left is not from the Bureau.

Correspondence from the Bureau

Arrives by email, from an address ending in @cgb.org.in.
Quotes your Registry Number, in the form CGB/[State]/[Year]/[Serial].
Copies you on each letter sent to the institution.
Asks only for documents, with numbers masked.
Can be confirmed by writing to case@cgb.org.in.

Not from the Bureau, whatever it claims

Any telephone call, voice note or video call.
Any message on WhatsApp, Telegram, SMS or social media.
Any email from Gmail, Yahoo or any domain other than cgb.org.in.
Any request for money, a QR code payment or a UPI transfer.
Any request for an OTP, PIN, password or remote access application.

Part 2

Demands made in the Bureau's name are false

ब्यूरो के नाम पर माँग झूठी है

Words used by impostors, with the fact that answers each.

“Pay a registration fee of ₹1,500 to open your case.”Registration is free.
“Your settlement is approved. Pay the processing charge today.”The Bureau never handles settlement money, and never charges for it.
“Pay ₹5,000 and the recovery agents will stop calling.”Recovery conduct is answered by complaint, never by payment.
“We will remove your CIBIL default for a fee.”No one can lawfully remove an accurate entry.
“Install this application so our officer can help you file.”The Bureau never asks for remote access.
“Share the OTP to verify your Letter of Authority.”Form CGB-2 is verified by email, never by OTP.
“Pay the advocate's fee for the Ombudsman hearing.”The Bureau lists no advocates, and the Ombudsman charges no fee.
“Your complaint will lapse unless you pay within one hour.”No matter lapses for want of payment.

Part 3

Where to report

कहाँ सूचना दें

Report in each place that applies. Reporting in one place does not report in another.

MONEY LOST · AT ONCE 1930

National Cyber Crime Helpline

Call, or report at cybercrime.gov.in. Reporting within the first hours gives the best chance of the money being held in the receiving account.³

cybercrime.gov.in

CALL OR MESSAGE · NO LOSS Chakshu

Sanchar Saathi, Department of Telecommunications

Report the suspected fraud call, SMS or WhatsApp message with the number used. The number may be re-verified or disconnected.⁴

sancharsaathi.gov.in

BUREAU'S NAME USED · ALWAYS case@

Case Registry of the Bureau

Report any demand made in the Bureau's name, whether or not you paid, so that a public caution may issue and the institution concerned be informed.

case@cgb.org.in

Part 4

If you have already paid

यदि आप भुगतान कर चुके हैं

At once
Call 1930Or report at cybercrime.gov.in. Note the acknowledgement number.³
At once
Inform your bankThrough its official helpline or app: report the transaction and ask for the card or UPI access to be blocked. Note the reference, date and time.
Within 3 working days
Complain in writing to the bankWhere money left your account without your authority, report it within three working days to preserve the protection the RBI's rules give. The guide on unauthorised transactions carries a letter.⁶
The same day
Report to the BureauWith the number, the messages and the payment reference, using the form below.
Where needed
Lodge a police complaintCheating by personation using a computer resource is an offence. Take the acknowledgement numbers and the record with you.⁵

Part 5

Report to the Bureau

ब्यूरो को सूचना दें

Choose how you were approached, and the address, subject and report are prepared for you. Attach screenshots before sending.

Part 6

What the Bureau does with a report

ब्यूरो सूचना पर क्या करता है

6.1
Acknowledgement. The report is acknowledged within one working day and entered in the Bureau's register of impersonation.
6.2
Public caution. Where a number, account or address is used in the Bureau's name, a caution naming it issues in the notices on the home page. Your name is never published.
6.3
Notice to the institution. Where the person claimed to act with or for a bank or other institution, its Nodal Officer is informed in writing.
6.4
Report to the authorities. With your consent, the Bureau adds its own report to the National Cyber Crime Reporting Portal and to Chakshu, quoting yours.³⁴
6.5
Limits. The Bureau does not investigate offences and cannot recover money paid. Those powers belong to the police and the bank. Report to them first.

Part 7

Other disclosures

अन्य प्रकटीकरण

Case Registry

A grievance left unanswered is a grievance not yet registered.