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नागरिक शिकायत ब्यूरो Citizen Grievance Bureau Independent grievance redressal desk for the citizens of India
Case Registrycase@cgb.org.in
Register a grievance
साइट मानचित्र

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An index of each page published by the Bureau, arranged as the footer arranges them, with a line on what each contains. Type a word to narrow the index.

Pages
25
Entries
29
Groups
Five
Updated
October 2026
Part 1

Index of pages

पृष्ठों की सूची

29 entries

The home pageमुखपृष्ठ

  1. 01Homeमुखपृष्ठThe Bureau's standing notice to the public, the escalation clock and the notices.index.html
  2. 02Jurisdictionक्षेत्राधिकारGrievances registered by the Bureau, by category.index.html#categories
  3. 03Procedureप्रक्रियाThe grievance redressal procedure, from registration to closure.index.html#procedure
  4. 04Escalation matrixआगे बढ़ाने का क्रमThe officer and forum at each level, with the period for each.index.html#matrix
  5. 05Provisionsप्रावधानProvisions a citizen may invoke, with their sources.index.html#provisions

The Bureauब्यूरो

  1. 06About the Bureauब्यूरो के बारे मेंConstitution, mandate, limits of the mandate and organisation.about.html
  2. 07Statement of independenceस्वतंत्रता का वक्तव्यThe declaration in eight articles, and the register of support.independence.html
  3. 08Citizen's charterनागरिक चार्टरPublished standards of service, and redress against the Bureau.charter.html
  4. 09Standing notice to institutionsसंस्थाओं के लिए स्थायी सूचनाThe terms on which the Bureau corresponds with institutions.standing-notice.html
  5. 10Contact the Case Registryकेस रजिस्ट्री से संपर्कThe Case Registry, the Grievance Officer, and how to write to each.contact.html

Case Registryकेस रजिस्ट्री

  1. 11Register a grievanceशिकायत दर्ज करेंForm CGB-1 in four parts, prepared as an email to the Registry.register.html
  2. 12Status of a registered grievanceदर्ज शिकायत की स्थितिReading a Registry Number, and calculating the dates of escalation.track.html
  3. 13Forms CGB-1 to CGB-5प्रपत्र सीजीबी-1 से 5Specimens of the five instruments, printable on A4.forms.html
  4. 14Letter of Authority (Form CGB-2)प्राधिकार पत्रFill, print and sign the authority, or revoke it.letter-of-authority.html
  5. 15Frequently asked questionsअक्सर पूछे जाने वाले प्रश्नQuestions on the Bureau, its procedure and the rules, by topic.faq.html

Rights of the citizenनागरिक के अधिकार

  1. 16Conduct of recovery agentsवसूली एजेंटों का आचरणCalling hours, prohibited conduct and the rules in force from 1 January 2027.rights-recovery-agents.html
  2. 17Vehicle repossessionवाहन का कब्ज़ाNotice, manner of possession, records and sale of a financed vehicle.rights-vehicle-repossession.html
  3. 18Credit card disputesक्रेडिट कार्ड विवादClosure, billing disputes, unsolicited cards and late charges.rights-credit-card-disputes.html
  4. 19Loan settlement and OTSऋण सेटलमेंट और ओटीएसCompromise settlements, documents after payment and credit reporting.rights-loan-settlement.html
  5. 20Credit report correctionक्रेडिट रिपोर्ट सुधारErrors, the 30 day timeline and ₹100 a day for delay.rights-credit-report-correction.html
  6. 21Failed and unauthorised transactionsविफल और अनधिकृत लेनदेनReversal timelines, zero liability and compensation.rights-transactions.html
  7. 22Complaint to the RBI Ombudsmanआरबीआई लोकपाल को शिकायतEligibility, time limits, filing and awards.rights-rbi-ombudsman.html

Disclosuresप्रकटीकरण

  1. 23Terms of useउपयोग की शर्तेंThe terms on which this website and the Bureau's service are offered.terms.html
  2. 24Privacy and data protectionनिजता और डेटा संरक्षणWhat is collected, why, for how long, and your rights under the DPDP Act.privacy.html
  3. 25Disclaimerअस्वीकरणWhat the Bureau is not, and how to read the information on this website.disclaimer.html
  4. 26Complaint against the Bureauब्यूरो के विरुद्ध शिकायतThe procedure for a complaint about the Bureau's own conduct or delay.complaint-against-the-bureau.html
  5. 27Report a demand for moneyपैसे की माँग की सूचनाWhere to report a call, message or demand made in the Bureau's name.report-fraud.html
  6. 28Accessibility statementसुगम्यता विवरणStandards followed, features available, known limitations and feedback.accessibility.html
  7. 29Sitemapसाइट मानचित्रAn index of each page on this website, by group.sitemap.html
Part 2

Machine readable index

मशीन पठनीय सूची

For search engines

  1. sitemap.xml, listing each page with its date of revision.
  2. robots.txt, permitting the indexing of the whole website.

For the citizen

  1. Each page carries the same footer index, in the same order as above.
  2. Pages print on A4 without the menu, and remember the text size you choose.

Case Registry

A grievance left unanswered is a grievance not yet registered.

Register a grievance case@cgb.org.in