Status of a registered grievance
The status of a matter is issued only to the email address from which it was registered, so that no one else may learn of it. Request it here, read what each status means, and calculate the dates on which your matter becomes eligible for the next forum.
Request the status of a matter
स्थिति का अनुरोधEnter your Registry Number as it appears on your acknowledgement. The request opens in your email application, and must be sent from the address registered with the matter.
Entries in the registry
रजिस्टर की प्रविष्टियाँA status reply quotes one of the following entries, with the date on which it was made and the date on which the next step falls due.
| Entry | Status | Meaning | What follows |
|---|---|---|---|
| REG | Registered | A Registry Number has been allotted and the documents are under examination. | Explanation to the citizen within 3 working days. |
| LOA | Authority awaited | Form CGB-2 has not yet been received from the citizen. | Nothing issues to the institution until it is signed. |
| REP | Representation issued | Form CGB-3 has been sent to the institution's grievance officer, with the citizen in copy. | The institution's reply falls due under its own policy. |
| RPA | Reply awaited | The period for the institution's reply is running and is entered in the registry. | Escalation on lapse, within 2 working days. |
| ES2 | Escalated, Level 2 | An Escalation Memorandum has been issued to the Nodal Officer. | Reply awaited within the policy period. |
| ES3 | Escalated, Level 3 | An Escalation Memorandum has been issued to the Principal Nodal Officer. | Filing before the forum once eligible. |
| FOR | Before the forum | The matter has been lodged with the Ombudsman, CPGRAMS, a State portal or a Consumer Commission. | The forum's decision is awaited. |
| SET | Proposal before citizen | A proposal of settlement received from the institution has been placed before the citizen, unaltered. | The citizen's written decision is awaited. |
| CLR | Closed, resolved | A reasoned resolution has been accepted by the citizen. | Documents erased within 30 days. |
| CLF | Closed, forum decision | The Ombudsman or competent forum has decided the matter. | Any appeal the scheme allows is explained to the citizen. |
| CLW | Closed, withdrawn | The citizen has revoked Form CGB-2 or withdrawn the grievance. | The complete file is handed to the citizen. |
| DEC | Declined | The matter falls within Part 6 of the Citizen's charter. Reasons have been given in writing. | The forum that remains open is named. |
Dates for the next forum
अगले मंच की तिथियाँCalculate the date from which your matter may be placed before the Ombudsman or portal, and the last date for doing so. The calculation follows the governing schemes and is indicative.
Indicative only. The text of the Reserve Bank Integrated Ombudsman Scheme, 2021, the Insurance Ombudsman Rules, 2017 and the DARPG guidelines prevails over this calculation.345
State codes in the Registry Number
राज्य कोडThe second part of a Registry Number identifies the State or Union Territory in which the citizen resides.
ANAndaman and Nicobar IslandsAPAndhra PradeshARArunachal PradeshASAssamBRBiharCHChandigarhCGChhattisgarhDDDadra and Nagar Haveli and Daman and DiuDLDelhiGAGoaGJGujaratHRHaryanaHPHimachal PradeshJKJammu and KashmirJHJharkhandKAKarnatakaKLKeralaLALadakhLDLakshadweepMPMadhya PradeshMHMaharashtraMNManipurMLMeghalayaMZMizoramNLNagalandODOdishaPYPuducherryPBPunjabRJRajasthanSKSikkimTNTamil NaduTSTelanganaTRTripuraUPUttar PradeshUKUttarakhandWBWest Bengal
Case Registry
A grievance left unanswered is a grievance not yet registered.