केस रजिस्ट्री से संपर्क

Contact the Case Registry

The Bureau corresponds in writing. Email is the channel through which grievances are received, matters pursued and replies issued, so that a dated record exists of every exchange.

Channel: Email
Case Registry: case@cgb.org.in
Acknowledgement: 1 working day
Fee: Nil

Part 1

Correspondence addresses

पत्राचार के पते

Write to the address for your purpose. Mail sent to the wrong desk is transferred, but the period for reply runs from its receipt at the correct desk.

Case Registry case@cgb.org.in

New grievances, documents for a registered matter, requests for your record, data requests, and reports of money demanded in the Bureau's name.

Write

Verification Desk case@cgb.org.in

For institutions only, with the subject "Verification". Confirmation that a representation, memorandum or Letter of Authority was issued by the Bureau and remains in force.

Write

Grievance Officer of the Bureau grievance@cgb.org.in

Complaints about the conduct or delay of the Bureau itself, and suggestions for the review of the Citizen's charter.

Write

Part 2

Caution against impersonation

धोखाधड़ी से सावधान

Why the Bureau corresponds by email alone

The Bureau is a non-profit body and takes no money from anyone. To leave no opening for a person who would demand money in its name, no member of the Bureau will contact you by telephone, on a messaging application or by visiting your home. Each communication comes by email from an address ending in @cgb.org.in, where it can be verified and kept on record. This is a safeguard for the citizen, not a limit on the help available. The Bureau never asks for an OTP, PIN, password, full card number or full Aadhaar number, and never asks for money at any stage.¹

A call or message using the Bureau's name is not from the Bureau. Do not respond to it. Report it to case@cgb.org.in and, if money has been lost, to the National Cyber Crime Helpline on 1930 or at cybercrime.gov.in.³

Part 3

Writing to the Registry

रजिस्ट्री को पत्र लिखना

A correct subject line lets the Registry enter your email against the right matter on the day it arrives. Choose your purpose below and the address, subject line and letter are prepared for you.

Purpose of writing

A new grievance A registered matter Verification by an institution Complaint about the Bureau

Your name

Name of the institution

Purpose	Address	Subject line
A new grievance	case@cgb.org.in	New grievance: [Category], [Institution]
A registered matter	case@cgb.org.in	[Registry No.]: [Brief subject]
Verification by an institution	case@cgb.org.in	Verification: [Registry No.], [Institution]
Complaint about the Bureau	grievance@cgb.org.in	Complaint about the Bureau: [Registry No.]

Documents to attach

संलग्न किए जाने वाले दस्तावेज़

Clear photographs taken on a phone are accepted. Name each file by what it is, for example notice-12-12-2024.jpg.

Attach

Every notice, letter, email or SMS received from the institution.
The loan agreement, policy or card statement, as held.
The account statement, if you have it.
Earlier complaint numbers and the replies received.
Call logs, photographs and messages that support the dates you state.
Identity proof with the Aadhaar number masked except the last four digits.

Never send

Any OTP, PIN, CVV, password or net banking credentials.
A full card number. The last four digits are sufficient.
A full Aadhaar number or an unmasked Aadhaar card.
Original documents by post. Copies are sufficient at every stage.
Cheques, money or anything of value, to anyone, for any purpose.

Files in PDF, JPG or PNG. Keep each email under 20 MB in total; send a second email with the same subject if more documents remain.

Part 5

Without an email address of your own

यदि आपका ईमेल पता नहीं है

Many citizens the Bureau serves have no email address. The Bureau's rule of written correspondence does not exclude them.

5.1
Open a free email account. An account with any free email provider may be opened on a phone in a few minutes, and is the most secure course, since replies then reach the citizen alone.
5.2
Write through a trusted family member. A grievance may be sent from the email address of a son, daughter or other relative, provided the citizen's own name appears in it and the citizen signs Form CGB-2 personally.
5.3
One address for each matter. The Bureau corresponds only with the address from which the grievance was registered. A change of address requires a written request from the registered address, or a fresh Letter of Authority.
5.4
No intermediary may charge you. A cyber café or agent who helps you send an email has no connection with the Bureau and is not entitled to any fee in its name.

Part 6

Working days and replies

कार्य दिवस और उत्तर

Correspondence read: Monday to SaturdayEmail received on a Sunday or national public holiday is entered on the next working day.
Acknowledgement: 1 working dayWith a Registry Number, sent to the address you wrote from.
First explanation: 3 working daysOf your documents and the remedies open to you.

All standards of service are published in the Citizen's charter. If an acknowledgement does not arrive within one working day, check your spam folder before writing again.

Part 7

Data protection contact

डेटा संरक्षण संपर्क

Questions about the processing of your personal data may be addressed to the Case Registry at case@cgb.org.in, with the subject line "Data request". Requests for access, correction or erasure are answered within seven working days.⁴ A complaint about the handling of a request may be made to the Grievance Officer of the Bureau at grievance@cgb.org.in.

Case Registry

A grievance left unanswered is a grievance not yet registered.